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IT Health Check

IT Health Check

Environment Audit

An IDX IT environmental audit provides a holistic overview of your IT and how that fits with your business plans, highlighting opportunities and benefits, as well as risks.

We understand that you are most likely caught up in the day-to-day running of your business. We recognize that IT often doesn’t get the focus it needs to ensure that it is effectively positioned to meet your business’s current as well as future requirements. We also understand that often businesses are unaware of technology alternatives that could optimize and even transform your operations offering positive impacts to your business.

Our IT Audit team has a deep understanding of industry best practices. These best practices, when considered in the context of an audit, can be used to highlight opportunities to improve and optimize your IT operations in support of your business.

Our team brings with them a multitude of recognized credentials, as well as a wealth of practical experience.

Our IT audits deliver a comprehensive analysis that includes a complete review of your:

  • Servers and Desktops
  • Networking and Security
  • Applications and licensing
  • Hosting and Internet Access
  • Backup and Disaster Recovery
  • Telephony
  • IT Team and stakeholders
  • Technology Suppliers and Costs

Within the audit process, a thorough gap analysis reveals any areas of concern as well as opportunities to consolidate, rationalize, and save money, as well as strategies to improve your company’s IT performance, productivity, and efficiency.

IT Health Check

Environment Audit Service Benefits

Helping you understand your current IT setup better, reducing risk related to IT

An Environment Audit provides you with valuable information that helps you tackle any risks related to the availability, integrity, and confidentiality of your data and technology. This allows you to improve the reliability, effectiveness, and efficiency of your IT systems and services.

Uncovering the source of performance issues.

It helps uncover the source of any performance issues and provides advice on the course of action you can take to eliminate or reduce those issues, which helps with your team’s satisfaction, productivity, and effectiveness.

Helps enhance your IT Governance, bolstering your control and helping ensure data security.

Following local laws, industry regulations, and compliance requirements are crucial for any business. The Environment audit will help identify if you are falling short, which will allow you to make changes in order to ensure compliance. That will, in turn, help improve your IT governance as you will have a much better understanding of the controls, risks, and value of your technology and data.

A list of actionable suggestions that can help form the basis of your IT Strategy and roadmap going forward.

Recommendations resulting from the audit identifies where your business IT environment can be improved. It highlights which items should be prioritized and focus on those key items to help ensure that your technology fully supports your business goals. That could be actions to reduce your support issues, ensuring you have up-to-date software across your business, or that your security is fit for purpose in an evolving cyber-security landscape, for example.

Knowing that you are getting the most from your systems and IT investment.

It is important that you demonstrate a positive return on your existing investment in technology. The audit uncovers inefficiencies and helps you ensure that you are utilizing your assets optimally.

A sanity check of your systems to ensure they are running optimally.

Often it takes an independent set of eyes to spot issues or raise thought-provoking questions. Our experienced team will be able to sanity-check your technology setup, make sure you have reliable systems in place, and ensure that your expenditures are in line with industry norms.

IT Health Check

Capacity Planning Assessment

Preparing your business for growth while mitigating costly service incidents due to limited resources is more critical in today’s digital operating world than at any time in modern history. The business and reputational costs of not being able to effectively service changing demands when they occur affect revenue and can also have devastating effects on your business’s brand.

Ensuring your digital infrastructure is capable and prepared to meet these changing requirements is now a foundational part of any business’s planning strategy.

Our Capacity Planning practice combines industry veterans and infrastructure specialists applying analytical and practical experience reviewing and analyzing the current scalability of your business’s IT infrastructure. Then combine this analysis with an understanding of your company’s growth plans to produce a capacity analysis, a capacity scaling strategy, scalable infrastructure roadmaps, new infrastructure procurement plans, and a capacity forecast report.

IT Health Check

Our Services

Within the broader definition of Capacity planning, our services include:

Technical Demand Forecasting

Translating business demand into the technical demand that will be placed on your infrastructure

Modeling of IT Capacity

Identifying under-utilized hardware, predicting performance risks before they trigger, and locating “needle in a haystack” issues

Scenario Planning

Modeling the capacity needed for different business demand scenarios

Capacity Planning

Communicating service capacity risks, proactive measures to avoid them, and the investment required to meet future demands

How You’ll Benefit

IDX Capacity Planning delivers highly accurate forecasting to ensure your infrastructure can support growing demands without any impact on end-user performance. Our planning services deliver benefits in four areas:

  • Faster IT change
  • Reduced costs
  • Reduced business risk
  • Improved service quality
IT Health Check

License Audit

No business wants to be subjected to a software license audit, especially small businesses that lack the financial and human resources to defend themselves. Unfortunately, when it comes to some of the major software companies, the question is no longer whether they will audit you, but when. While Microsoft, Oracle, IBM, and SAP are known for their high-quality products, they are also known for their tight licensing terms and the use of audits to extract more money from their clients.

As a result, your business needs to take both preventative and protective measures to limit the financial damage that a software audit can inflict.

IDC License Audit services are designed to help your business get ahead of the inevitable audits that await you and help you ensure that your licensed software and hardware assets are in compliance with your vendor requirements.

Let our experts help take the stress out of your license compliance requirements and make sure you are primed and ready to pass any future licensing audit with flying colors.

IT Health Check

Assess Your License Position & Ensure Compliance

Increasingly complex IT environments make understanding your software deployment tough. Our technical and contractual experience helps you reduce complexity and achieve compliance.

IT Health Check

Assess. Optimize. Comply.

Our team helps you achieve software license compliance and successfully pass license audits by assessing and optimizing your IT environment deployment before your software vendors knock on your door.

Overcome Challenges Arising from Licensing to Prevent the Risk of Non-Compliance

Tracking Software Deployment
It’s difficult to analyze software licenses. It takes effort and a deep understanding of complicated software licensing requirements as well as IT architecture.

Risks of Under Licensing
It’s not easy to optimize software license deployment. Noncompliance exposes a company to financial risk and might result in costly legal actions.

Challenges of Measuring License Utilization
It’s difficult to map servers to licenses in order to track usage. To ensure appropriate deployment and measurement, it is necessary to do hardware discovery and software inventory/configuration.

Inadequate Audit Defense
Vendors do not always approach license audits consistently, and customers are not always knowledgeable about how to benchmark license audit results.

How We Help You Achieve License Compliance

Understand Your Licensing
A thorough analysis of your infrastructure will allow you to determine your Effective License Position.

Software Asset Inventory Report
Gap Analysis Report

Optimize Your Digital World
Remediate deployed or authorized, yet unused, software licenses to make sure that you’re getting the best value.

License Optimization Recommendation
Software Deployment Recommendation

Get Audit Ready
You must be fully prepared for vendor license audits to ensure that they will be conducted properly.

License Audit Simulation
Audit Defense and Formal Response

IT Health Check

PCI Readiness

If your company handles credit or debit card transactions, safeguarding this highly sensitive data needs to be a top priority. Failure to implement and maintain acceptable payment security standards could result in hefty fines and serious reputational harm for your company.

Putting in place the variety of measures required to comply with the newest Payment Card Industry Data Security Standards (PCI DSS) can be challenging, complex, and impose considerable strain on your business.

IDX can help your business to understand and implement the technical and operational controls needed to fulfill PCI requirements.

IT Health Check

What is PCI DSS?

PCI DSS is a minimum set of technical and structural requirements designed to help businesses protect cardholder data against fraud through robust payment security.

All businesses that accept or process credit card or debit card payments are required to undertake an annual PCI DSS audit of security controls and processes, covering areas of data security such as retention, encryption, physical security, authentication, and access management.

PCI requirements

PCI DSS version 3.2 encompasses six key objectives which span a set of 12 requirements.

Primary PCI DSS requirements:

  • Build and maintain a secure network
  • Monitor and test networks regularly
  • Protect cardholder data
  • Implement strong access control measures
  • Maintain a vulnerability management program
  • Maintain an information security policy

Value and Benefits of Being PCI DSS Compliant

  • PCI Payment Credit Card Data Security and Compliance
  • Credit Card Data Environment Scope Identification and Reduction
  • Credit Card Data Security Risk Management
  • Increased Data and Card Protection
  • Increased Customer Trust and Organizational Reputation
  • Effective Incident Response Planning
  • Quality Reporting on Compliance and Attestation of Compliance

Our PCI DSS Readiness Services include

  • Onsite security assessments and a full report on PCI compliance (ROC)
  • Assistance with Self Assessment procedures and reporting (SAQ)
  • Attestation of Compliance (AOC) certificate
  • Network Penetration Testing
  • Vulnerability Scanning
  • Gap Assessment
  • Patch Management (PCI DSS Requirement 6.2)
  • Employee Education & Cybersecurity Awareness Training service
Why Choose Us?

We provide solutions for some of the world’s most complex IT challenges.

  • Committed to partnering with our customers to improve those businesses through the use of complete technology solutions, instead of simply selling products.
  • Elite team of tenacious engineers experienced in all the market-leading technologies, as well as next-generation technology innovations.
  • More than 25 years successfully serving enterprise businesses across North America.