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Managed Services


Worry Free IT

IT technology and the digital eco-system has come a long way since the days of break/fix IT. The reality is that most internal IT organizations aren’t equipped to keep up with the pace of innovation and the constant change in technology. As a result, many businesses find their IT departments to be reactive rather than proactive, and that their systems struggle to keep up with the demands of their business.

Managed services have seen significant adoption in recent years and those increases can be attributed, in large part, to small and medium-sized businesses (SMBs). But even large enterprises continue widely to embrace the model. For many it is about focusing on their business’ core competencies while gaining access to the latest technology in order to maintain a competitive edge in their respective markets. For others, they are migrating to the managed services model to sustain their continued growth even though they often lack the IT budget to meet those goals internally. The good news is that managed services enables SMBs to play at the same level as middle market and enterprise level organizations, without overextending themselves — and for enterprises it lets them concentrate their resources on strategic work while offloading non-strategic operations.

If you have previously dismissed the idea of utilizing a third-party provider or consider outsourcing part of the IT function to an “as a Service” offering because you think your current IT structure is fine or because of concerns about cost, now is the time to reconsider.

There are real business benefits to investing in managed services.
1. Focus on Core Objectives
2. Get the Expertise You Need
3. Keep Costs Low
4. Scale up or Down as Needed
5. Receive Support Whenever You Need It
6. Avoid Expensive Downtime
7. Gain a Reliable Point of Contact
8. Get Support for Security & Compliance

Infrastructure Management

Design Services

The demands of your digital eco-systems and the IT Infrastructure that supports it are under constantly changing demands. As a result it can be difficult for your internal IT teams to keep up with and leverage the latest technologies and operating practices.

You need an agile services organization where resources are specialized and efficiently aligned to support your business in a cost effective, scalable, and predictable way.

Our IT Infrastructure Management team and our “Infrastructure Management as a Service” offerings brings certified and highly specialized IT Infrastructure Services experts to ensure you have an optimized, well secure and scalable IT infrastructure. We provide you the peace of mind that your IT Operations are well controlled so you can focus on leveraging innovations in new technology to power your business.

Our Infrastructure services practice offers a number of customized and pre-packaged services including:

– 24/7 Infrastructure Monitoring & Management
– IT Operations as a Service
– Backup as a Service
– Cybersecurity as a Service
– Patch Management as Service
– Migration Services
– Software & Hardware Upgrades

Cloud Management Services

Design Services

Cloud services have become the digital infrastructure of the modern business. There has been a sea of change in how both small and large businesses are looking to have portions of their IT & digital infrastructure delivered and managed.

“As a Service” models are easy to engage, cost effective, scalable, flexible and reliable. They are main stream delivery models and most businesses look to the cloud as the their first choice. The technology is mature, the delivery model is robust and the onboarding of services is becoming more seamless by the day.

IDX’s cloud practice has developed a number of “as a Service” offerings, both prepackaged and customizable to support unique customer needs. These services are available on pre-pay, pay as you go and long term agreement formats. Our service offerings include:

– Cloud deployment planning
– Workload migration planning and execution
– Cloud Backup as a Service
– Disaster Recovery as a Service
– DevOps as a Service
– Cloud Cybersecurity operations as a Service

Risk Mitigation

Design Services

Today’s digital eco-systems are now at the core of virtually all businesses. Any loss or major disruption to those systems can have a devastating effect on your business. Protecting your business and understanding the risks your digital eco-system faces daily is now a top 3 priority of most businesses. If you are not investing in proactive, preventative risk management and mitigation strategies you are putting your business in jeopardy. For many businesses, the consequences of being impacted by a negative event, a major business disruption due to failures or cyber threats to your digital eco-system can be crippling or even result in full business failure.

These are today’s reality and its not just cybersecurity threats. Poor operating performance, data corruption, data loss, infrastructure failures, and many other events can have devastating consequences to your business if you are not prepared.

As part of our managed services offerings we bring proactive risk management planning and mitigation services to our customers. Whether through consultative planning or via “as a Service” offerings IDX delivers a number of solutions that help businesses mitigate and manage risk. They include:

– IT Risk Assessments
– IT Risk Mitigation planning
– IT Performance and capacity planning
– Disaster Recover as a Service
– Security Penetration Testing as a Service (PEN Test)

Service Desk

Design Services

IDX’s Service Desk offering gives you flexible, scalable solutions with the look and feel of an internal service desk while providing you the flexibility, scalability, responsiveness and cost effectiveness of a “subscription”/”pay as you go” managed service. We’ll help you personalize end-user support while you focus on growing your business.

Our Service desk offerings can be structured for either SMB or Enterprise businesses ranging from Tier 1 through Tier 4 support levels and are available 24x7x365.

Why Choose Us?

We provide solutions for some of Canada’s most complex IT challenges.

  • Committed to improving our partner’s businesses through the use of technology, instead of just selling products.
  • Elite team of tenacious engineers experienced in all the market-leading technologies, as well as next-generation technology innovations.
  • More than 25 years successfully serving enterprise businesses across North America.